Terms and conditions


These terms and conditions apply to all offers mentioned in this store, and our agreements to supply goods to our buyers. 


Payment:

You are done with shopping and you have placed the desired items in the shopping cart?
- Click on "Address details" and then create a customer account. Choose delivery at home or at another address.
- Click on “next step” and you will arrive at the “Payment method”. 
- Then click on "next step" and you will arrive at the "Order overview". You will see an overview of the selected products, delivery address and billing address.
- Under “last step” you will reach “Place order”. Here you make the order final.
 

1. Payment

- Send directly with PayPal. You pay in your trusted internet payment environment, based on the security methods of your own bank. Therefore, no special software or registration required.

- Sisow Mister Cash. Safe and easy payment from Belgium. You pay in your trusted internet payment environment, based on the security methods of your own bank. Therefore, no special software or registration required.

- SOFORT banking. Pay securely through your own bank. You pay in your trusted internet payment environment, based on the security methods of your own bank. Therefore, no special software or registration required.
 

2. Stock

Almost all of our items are available from stock. However, it is possible that certain items are temporarily sold out. If this takes longer than 2 days, we will inform you about this.
 

3. Delivery

If you have placed an order, you will usually receive an order confirmation with information about your order within 24 hours.
 

4. Return items

You can register the items you ordered for return within 14 days. After this notification you have another 14 days to actually return the product. This means you cancel the purchase and you are entitled to a refund. You will then be credited the full order amount including shipping. Only the costs for returning from your home to OCD Nederland B.V. (webshop owner) are for your own account. 
We would appreciate it if you return the ordered goods complete, undamaged, unused, unopened and in the original packaging. 

If you have not canceled the order with OCD Nederland B.V. after the approval period, the purchase agreement is final. The costs of return shipment are for your account. If you make use of your right of withdrawal, the product has to be returned to OCD Nederland B.V. with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@bardahl.nl.

OCD Nederland B.V. will refund the order amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received back by OCD Nederland B.V. or conclusive proof of complete return can be submitted.


Return exceptions

Products that are not suitable for return are products of which the seal has been broken after delivery.


Withdrawal form

You can download this form here. Only fill in completely and return the form if you want to withdraw from the contract.

OCD NEDERLAND BV
Maxwellstraat 41
3316GP Dordrecht
Chamber of Commerce number: 23065129
VAT identification number: NL009502221B01
Phone number: 0031 78-651 23 22
info@bardahl.nl
 

5. Use

You are at all times responsible for the use of the products sold to you by us. Read the directions for use carefully and follow the instructions. If damage occurs, in whatever form, OCD Nederland B.V. is not responsible for possible (consequential) damages.
 

6. Warranty

A shelf life of 1 year* applies to Bardahl products. After this period, quality loss can occur.
 
You cannot use the guarantee scheme if:
- Goods were purchased more than 1 year ago.
- The goods have been exposed to abnormal circumstances, such as pollution, or have been carelessly treated in an injudicious manner or contrary to the instructions for use.
- You are at all times responsible for adding and / or using our products. Incorrect use, other than stated in the user manual, can lead to damage. OCD Nederland B.V. is never responsible for damages or consequential damages. Regarding the use of (motor) oil: always follow the prescribed advice from the manufacturer of your car, engine, etc.

* A minimum period of 2 years applies to lubricants.


7. Complaints procedure

a. OCD Nederland B.V. has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
b. Complaints about the performance of the agreement must be submitted fully and clearly described to OCD Nederland B.V. within 7 days, after the consumer has discovered the defects. This can be done by telephone: 078-6512322 or by e-mail: info@bardahl.nl
c. Complaints submitted to OCD Nederland B.V. will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, OCD Nederland B.V. will reply within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
d. If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute settlement procedure.
e. In case of complaints, a consumer must first turn to OCD Nederland B.V. It is also possible to report complaints via the European ODR platform (http://ec.europa.eu/odr).
f. A complaint does not suspend OCD Nederland B.V.'s obligations, unless OCD Nederland B.V. states otherwise in writing.
g. If a complaint is well-founded by OCD Netherlands B.V. then OCD Netherlands B.V. will at its option replace delivered products or repair free of charge.


8. Personal information

Your personal data is included in our own customer database. Responsible for this is OCD Nederland B.V., Maxwellstraat 41, 3316 GP in Dordrecht. Your data will only be used for the delivery of your orders, for checking payments and managing the customer relationship, including the targeted execution of marketing activities by OCD Nederland B.V. If you want to request or change your personal data, you can email us what you want to do with your data. We will then send you the desired information or adjust our data. We adhere to the Data Protection Act.
 

9. Color and photo’s

Pictures, catalogs and drawings provide a general representation of OCD Nederland B.V. lined articles. The dimensions, weights and technical data indicated in an offer are only approximate, unless expressly guaranteed in writing. Normal, permissible deviations within the industry are permitted.


10. Prices

All prices include VAT. Price changes are reserved.


11. Agree

By placing an order with OCD Nederland B.V., you indicate that you agree with the general terms and conditions as set out above.


12. Copyright

The information and images on our website may not be used for commercial purposes, subject to written permission from OCD Nederland B.V. This permission can be requested via info@bardahl.nl
 
Reachability:
Monday to Friday from 8:30 hours till 17:00 hours

OCD NEDERLAND B.V.
Maxwellstraat 41
3316GP Dordrecht
E-mailadres: info@bardahl.nl
Phone number: 0031 78-651 23 22

Chamber of Commerce number: 23065129
VAT identification number: NL009502221B01