Bardahl products have an expiry date of 1 year*. After this period, there may be a loss of quality.
You will not be able to use the guarantee if:
- Goods were purchased more than 1 year ago.
- The goods have been exposed to extraordinary circumstances, such as pollution, or have otherwise been handled carelessly injudiciously or in violation of the instructions for use.
- You are at all times responsible for adding and/or using our products.
Misuse, other than stated in instructions for use, can lead to damage. OCD Nederland B.V. is never responsible for damages or consequential damages.
Regarding the use of (engine) oil: always follow the prescribed advice of the manufacturer of your car, motorcycle, etc.
*Lubricants have a minimum term of 2 years.
Upon delivery you must check the items and sign the delivery note after inspection. With this you declare that you have received all goods, visible, damage-free. If the items show damage that could not be seen when signing off the delivery note, you still have the option to file a complaint about this. This must be done within 24 hours of receipt.
In case of complaints, please contact us via telephone number: +3178-6512322 or by e-mail: [email protected]. We will then deal with your complaint and look for a suitable solution. You will then be informed as soon as possible by telephone or e-mail of a possible solution to your complaint.
If this does not lead to a solution, it is possible to register your dispute for mediation via Trusted Shops. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint has not yet been processed elsewhere, you are free to file the complaint via the Platform of the European Union.